The HREF link “mailto:name@yourdomain.com” is commonly used as a link on contact web pages.
Be aware that this link will only work if the visitor uses an email program that resides on their computer (IE: Eudora, Outlook, Outlook Express). There are many people that use only webmail to check their email (they check their email and send email by logging into a webmail application via their web browser). For these people, the HREF “mailto:” link will not work. For this reason it is very important that any “Mailto:” links be associated with text that displays the actual address (mailto:name@yourdomain.com). This way, if the link does not work - the user can still manually type the email address into their browser based email program or any other mail program that is not configured to use the “Mailto” link. If you choose to associate a “Mailto:” link with text or a graphic that says something different (IE: “Contact” or something similar), the link will not work for some users and they will have no idea of how to contact you.
Solution for Contact Buttons: Have this graphic link to a Contact page that displays all of your contact info, and then you can have a proper “Emailto” link on this page.
I strongly suggest using a “Contact Form” for the following reasons:
- Displaying your email address on a page makes it easy for email extractors to harvest your email address. Get ready to receive lots of spam mail.
- Forms can make it easier for webmail users or users not at their own computer, to send you an email.
- Forms can save all of the contact info to a database for you, before the email sends. Email is not always fail proof and this gives you a backup method for saving this info.
If you are afraid that the user will not fill out all of the feilds that you have on your form, then you can either limit the number of feilds or simply make fewer required.
Best Solution:
I like having a Contact page with a contact form and an image of the email address with spider proofing javascript (fools email extractors) email link.
Posted: January 7th, 2008 under General Website Design Knowledge.
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